Frequently Asked Questions

Shipping rates
Standard shipping is free on orders of US$39.90 or more. Orders below US$39.90 have a flat US$5 shipping fee. The threshold is based on the merchandise subtotal after discounts, before shipping and taxes. Available delivery destinations are shown at checkout.

Delivery times depend on your location. Generally, after a processing time of 1-3 business days, you can expect your package to arrive within:
• United States: 5-10 business days
• United Kingdom: 5-9 business days
*Please note that these are estimated delivery times and may vary slightly during peak holiday seasons.

Once your order has been dispatched, you will receive an email containing your tracking number and a link to trace your package. Please allow 24-48 hours for the tracking information to update in the carrier's system.

We process all transactions through secure payment gateways. We accept major credit cards including Visa, MasterCard, American Express, as well as PayPal and Apple Pay. All transactions are fully encrypted and PCI-compliant to ensure your data is safe.

We aim to process orders as quickly as possible. If you need to modify or cancel your order, please email services@eastmoon.org within 12 hours of placing it. Once an order has entered the shipping phase, we are unable to make any changes.

Return requests can be made within 30 days of receiving your item, subject to the eligibility conditions and exceptions in our refund policy. Email services@eastmoon.org with your order number to request a return.

If the return is due to a quality issue or a mistake on our part (e.g., wrong item sent), we will gladly cover the return shipping costs. However, if the return is due to a change of mind or ordering the wrong size, the customer is responsible for the return shipping fees.

To ensure the longevity of your items, we recommend keeping them away from extreme heat or prolonged direct sunlight. Please refer to the specific care instructions located on the product detail page or the tag attached to your item for the best maintenance practices.